3 - DAY EXCHANGE POLICY

3-Day Exchange Policy

1. Exchange Eligibility

At AL - EMARA, we strive to provide the best shopping experience for our customers. We offer a 3-day exchange policy only in specific circumstances.

An exchange request will only be accepted if:

• The customer has received the wrong item from our side.
• The size delivered does not match the size mentioned on the order or invoice due to an error from our side.
• The exchange request is made within 3 calendar days from the date of delivery or purchase.
• The original invoice or receipt is provided.

Please note that exchanges will not be accepted if the customer changes their mind, orders the wrong size themselves, or wishes to exchange the product for personal preference.

2. Product Condition

To qualify for an exchange, the product must:

• Be unused, unworn, and unwashed.
• Be in its original condition without any stains, perfume, damage, or signs of use.
• Have all original tags, labels, and packaging intact.
• Not be altered or tailored in any way.

Our team will inspect the product before approving the exchange. If the product does not meet these conditions, the exchange request may be declined.

3. Exchange Terms & Conditions

• Exchanges are only applicable for mistakes made by AL - EMARA, such as sending the wrong item or the wrong size.
• Exchange requests received after 3 days from the delivery or purchase date will not be entertained.
• Products purchased during clearance sales, special promotions, or customized/altered items are not eligible for exchange unless a mistake has occurred from our side.
• No cash refunds will be provided under any circumstances.

• AL - EMARA reserves the right to approve or reject any exchange request after inspecting the returned product.